Privacy policy

Basic Information

1.1. Content of the document. These personal data processing principles describe how we process personal data of visitors, customers of the online shop and other persons. Here you will learn in particular which personal data we process, why and on what basis we do so, to whom we pass it on and also what rights you have in connection with its processing. All processing of personal data takes place in accordance with Regulation (EU) No. 2016/679 on the protection of personal data, commonly referred to as the GDPR.

1.2. Our role. All of the personal data processing activities described are carried out, in the role of controller, by the company Dudr Saw s.r.o., with its registered office at Nádražní 935, 763 62 Tlumačov, Company ID No. 29305489, entered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 72887, VAT ID No. CZ29305489 (for greater clarity hereinafter referred to as “we”). This means that we determine the purposes described below for which we collect your personal data, determine the means of processing and are responsible for its proper execution.

1.3. Scope of personal data processing. The personal data that we process are:

1.3.1. identification data (in particular name and surname, or identification number and tax identification number in the case of businesses);

1.3.2. contact details (in particular address, e-mail address and telephone number);

1.3.3. data on orders and transactions (in particular the goods and services ordered, the selected method of payment and transport and other information related to the order);

1.3.4. data on mutual communication (in particular the content and other data associated with communication between us and you);

1.3.5. data on registration and settings (in particular data associated with your user account if you register with us, and data on the settings of our services);

1.3.6. data on the use of our website (in particular IP address, data about your device, data obtained through the use of cookies or data about what you do on our website).

Why and how do we process your personal data?

2.1. Functioning of the website. If you visit our website, we process your personal data in order to ensure its proper functioning on the basis of our legitimate interest consisting in providing our services via the Internet.

2.2. User account. On the basis of a contract, we process your personal data in connection with the administration of user accounts in our online shop.

2.3. Determining your satisfaction. In order to determine your satisfaction with our services, we process your personal data on the basis of our legitimate interest consisting in obtaining your feedback. We also do this within the “Ověřeno zákazníky” programme by means of e-mail questionnaires which we send you every time you make a purchase from us, unless you refuse to receive them. For sending the questionnaires, evaluating feedback and analysing our market position, we pass on information about the goods purchased and your e-mail address to the operator of the programme. Your personal data are not passed on to any third party for its own purposes. You may at any time object to the sending of questionnaires within the “Ověřeno zákazníky” programme by refusing further questionnaires using the link in the e-mail with the questionnaire. If you raise such an objection, we will no longer send you the questionnaire.

2.4. Protection of legal claims and internal control. We process your personal data on the basis of our legitimate interests for the purpose of protecting legal claims and for our internal records and control.

2.5. Sending commercial communications to customers. If we obtain your electronic contact details in connection with an order or our services, we may also process your personal data for the purpose of further offering our goods and services by means of commercial communications on the basis of our legitimate interest consisting in promoting our activities, unless you have refused such sending.

2.6. Sending commercial communications on the basis of consent. On the basis of your consent, we process your personal data for the purpose of sending commercial communications.

2.7. Online advertising. For the display of adverts tailored to you on our website and on third-party websites, we may process personal data on the basis of our legitimate interest consisting in promoting our activities.

2.8. Compliance with our legal obligations. We also process your personal data for the purposes of, and on the basis of, compliance with our statutory obligations associated in particular with providing information to public authorities.

2.9. Performance and conclusion of contracts. We process your personal data on the basis of, and for the purpose of, fulfilling our obligations arising from contracts concluded between you and us and for the conclusion of such contracts. For this purpose, we may also process personal data of addressees and other recipients of goods and any other services.

2.10. Customer support. For dealing with your requests related to orders, we process your personal data on the basis of our obligation to perform contracts concluded between you and us and to conclude such contracts. When handling other possible requests, we process your personal data on the basis of our legitimate interest consisting in providing our services and ensuring appropriate support.

2.11. Period of storage. We store personal data only for the period strictly necessary to achieve the above-mentioned purposes of personal data processing. Once the purpose of processing has ceased, we immediately erase the personal data. As a rule, we retain personal data for the duration of the limitation period (as standard 3 years, in some cases up to 10 years) and for one year after its expiry with regard to possible claims asserted at the end of the limitation period. In addition, the following specific storage periods apply:

2.11.1. We retain data associated with a user account for the entire duration of the existence of the account until it is deleted.

2.11.2. In the case of court and other proceedings, we process your personal data to the necessary extent for the entire duration of such proceedings and for the remainder of the limitation period after their termination.

2.11.3. For the sending of commercial communications to customers, we process your personal data until you refuse the sending of commercial communications.

2.11.4. For the sending of commercial communications on the basis of your consent, we process your personal data until you withdraw your previous consent to the processing of personal data.

2.11.5. For the fulfilment of legal obligations, we process personal data for the period necessary to comply with these obligations.

To whom is personal data disclosed?

3.1. Processors. For personal data processing we also use the services of other entities in the role of processors, which process personal data only in accordance with our instructions. These are in particular:

3.1.1. providers of IT services, cloud services and other technology suppliers;

3.1.2. operators of analytical and marketing tools;

3.1.3. providers of mailing and other communication tools;

3.1.4. operators of customer satisfaction survey programmes, e.g. “Ověřeno zákazníky” (Heureka.cz).

3.2. Controllers. We may make your personal data available to other entities in the role of controllers:

3.2.1. our suppliers involved in the performance of the contract, in particular carriers and operators of payment systems;

3.2.2. operators of advertising systems and social networks.

3.3. Transfers outside the EU. In some cases, your personal data may be transferred outside the European Economic Area, either on the basis of an adequacy decision under Article 45 of the GDPR, appropriate safeguards under Article 46 of the GDPR, or an exemption under Article 49 of the GDPR.

Your Rights

4.1. Rights of the data subject. In relation to your personal data you have the right to:

4.1.1. request the rectification of inaccurate or out-of-date personal data, so if you find that the personal data we process about you are inaccurate or incomplete, you have the right to have them rectified or supplemented without undue delay;

4.1.2. request confirmation as to whether processing is taking place and, if so, information relating to such processing to the extent laid down in Article 15 of the GDPR, as well as a copy of the data being processed (we are entitled to charge a fee for additional copies, set to cover the necessary costs);

4.1.3. in certain cases, require us to erase your personal data. We will erase your personal data without undue delay if we no longer need them for the purposes for which we processed them, or you exercise your right to object to processing and we find that we no longer have any such legitimate interests justifying this processing, or it becomes apparent that the processing of personal data carried out by us is no longer in compliance with generally binding regulations. This right does not, however, apply where the processing of your personal data is still necessary for the fulfilment of our legal obligation, for archiving purposes, for scientific or historical research or for statistical purposes, or for the establishment, exercise or defence of our legal claims;

4.1.4. exercise the right to restriction of personal data processing. This right allows you, in certain cases, to request that your personal data be marked and not be subject to any further processing operations – in this case, however, not forever (as in the case of the right to erasure) but for a limited period. We must restrict the processing of personal data when you contest the accuracy of the personal data, until we agree which data are correct, or when we process your personal data without a sufficient legal basis (e.g. beyond what we are obliged to process), but you prefer restriction of such data to their erasure (e.g. if you expect that you would in any case provide us with such data again in the future), or when we no longer need the personal data for the above-mentioned processing purposes, but you require them for the establishment, exercise or defence of your legal claims, or when you object to the processing and, for the period during which we are investigating whether your objection is justified, we are obliged to restrict the processing of your personal data;

4.1.5. request the portability of personal data in cases where processing is based on your consent or on a contract;

4.1.6. object to the processing of personal data carried out on the basis of our legitimate interest. We will stop processing your personal data unless we have compelling legitimate grounds to continue such processing. In the case of an objection to marketing activities, we will in any event terminate these activities;

4.1.7. at any time express your disagreement with the processing of your personal data for the purpose of sending commercial communications, as well as at any time withdraw your earlier consent to the processing of personal data for another purpose, unless it concerns processing for the purpose of fulfilling our obligations arising from contracts, for the purpose of fulfilling our legal obligations or for another purpose arising from our legitimate interests.

4.2. How to exercise your rights. You may exercise your rights in one of the following ways:

4.2.1. by e-mail to info@simonds.cz.

4.3. Right to lodge a complaint with a supervisory authority. If you come to the conclusion that, in processing your personal data, we have breached the GDPR, you have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), which has its registered office at Pplk. Sochora 27, 170 00 Prague 7 (http://www.uoou.cz).

Cookies

5.1. Files stored on your device for later access (temporary files). Our website may use cookie technology (and possibly other technologies based on a similar principle, such as Web Storage). This means that we store small data files in a dedicated area of your device’s memory, which allow us to provide the service to you and further improve it. For simplicity, we will refer to all these technologies collectively as “cookies”.

5.2. Cookies necessary for the provision of the service. Some cookies are technologically necessary for the provision of the service. This means that it is not possible to avoid storing them while maintaining the functionality of the service. These include in particular cookies used for:

5.2.1. storing your choices in connection with an order;

5.2.2. storing website settings;

5.2.3. logging in to a user account;

5.2.4. ensuring IT security.

5.3. Other types of cookies. We use some cookies in order to provide the service to you in better quality and more tailored to your preferences. In this context, we may store in your device cookies:

5.3.1. to ensure analysis of traffic to and use of the website, including third-party cookies;

5.3.2. for advertising purposes, to display tailored advertising on our website and other websites, including third-party cookies;

5.3.3. to customise our website to you.

5.4. Cookie storage settings. Within the relevant settings of your device you can adjust the use of cookies on our website, for example by blocking cookies if you do not agree with their use on our website. If you make use of this option, you acknowledge that some parts of the service may not function correctly.